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• Dial *150*01#
• Select 1 to send money.
• Select 1 to enter the receiver’s number.
• Enter the receiver’s number.
• Enter amount.
• Enter PIN to confirm sending.

• Open the Mixx by Yas App
• Select Send Money
• You can select the contact from your phone book by tapping on choose or entering the person’s number.
• Enter the amount and tap next.
• You will see the page with the receiver’s name and enter a PIN to complete the transaction.

• You can call the Customer Care Agent by dialing 100. Mixx by Yas agent will confirm if your transaction has been successful or not and assist immediately.
• Or you can do a self-reversal by Dial;
  • *150*01#
  • Choose option 6, Self-Care (My Account)
  • Select Number 1, Transaction Reversal
  • Choose the transaction you want to reverse from a list by selecting a number.
  • Input your Mixx by Yas PIN to confirm.
• You can also do a self-reversal via the Mixx by Yas App
  • Open the Mixx by Yas App
  • Select Self Care
  • Choose Transaction Reversal then tap Initiate
  • Select the transaction you want to reverse from a list by tapping Request.
  • Input your Mixx by Yas PIN to confirm.

You can check the fees for withdrawing money using an ATM by clicking the link below:

Learn More

The one-time password will expire, and your funds will be returned to your Mixx by Yas account along with the service fee.

No, all you need is your registered Mixx by Yas number and sufficient balance in your Mixx by Yas account.

Yes, your Mixx by Yas details are securely protected when using ATM withdrawal services according to Mixx by Yas service guidelines.

The 6-digit one-time password can only be used for one transaction. You will receive a new one-time password whenever you wish to withdraw money. There is no need to remember this number once it is used.

The one-time password or your Mixx by Yas PIN should not be shared with anyone else for the security of your Mixx by Yas account.

• Dial *150*01#
• Select 2 Airtime & Packages
• Select 1 Buy Airtime or 2 Packages
• Select if it’s for your number/ enter number/select contact.
• Enter amount.
• Enter PIN to confirm.

• Open the Mixx by Yas App
• Select Mobile Shop
• Choose Top Up
• Select Top up to My phone to buy for yourself or select Another Phone to buy for your family or friends.
• Enter Amount you want then Mixx by Yas PIN to confirm.

The minimum airtime purchase is TSh100, and the maximum is TSh50,000.

Customers may confirm their airtime balance by dialing *102# or *102*00# or by checking through Mixx by Yas App

Airtime Purchase transactions cannot be reversed once completed successfully. It is therefore important that you check the number carefully with your recipient or amount before you send.

A customer can make payments through a pay bill number with 6 digits xxxxxx

• Dial *150*01# ok
• Choose the No. for payment
• Enter the business number.
• Enter the amount.
• Enter the reference.
• Enter your PIN to confirm.

It is an online collection services whereby a customer’s select Mixx by Yas as a payment option in a merchant website or app, he/she will receive a pop-up message prompt to enter his Mixx by Yas PIN to complete a transaction.

Nivushe Plus is a cash loan product that allows Mixx by Yas customers to receive short-term loans from 1,000 TSh to 2,000,000 TSh.

Mixx by Yas only offers loans to selected customers who actively use services like airtime, data, SMS, bill payments and Mixx by Yas transactions. You will get an SMS when you qualify. For those who are not qualified to get a loan, for them to qualify in the future, they will need to use more Yas and Mixx by Yas services & transactions.

You can get loans for 7 – 90 days. The payment will be taken out of your Mixx by Yas account at the end of the term you choose.

The fee is different for each customer and each loan. Fees range between 9.2% to 25%. You will be shown how much your fee will be before you take the loan. Customers with good habits (like paying and transferring with their Mixx by Yas account and always repaying their loans on time) get lower fees.

Dial *150*01# select 7 for Financial Services, Loans, Nivushe Plus and then select 3 for “Outstanding Loan balance” or through Mixx by Yas App select Loans select Nivushe Plus then select “Outstanding Loan balance”

To repay your Nivushe Plus make sure you have enough money in your Mixx by Yas account on the day your loan is due and Nivushe Plus will initiate an auto strike from your Mixx by Yas wallet. If you prefer to pay early or late, dial *150*01# and select 7 for Financial Services select Loans then Nivushe Plus then 2 for “Repay Loan” or you can use Mixx by Yas App select Loans then Nivushe Plus then select “Repay Loan“. You can then choose whether you want to pay the whole loan, or only part of the loan and enter your PIN to confirm.

If you do not pay your loan on the due date you will have to pay a penalty fee of up to 7%- 10% of the outstanding balance. You will get an SMS to remind you to pay before the due date. If you pay late your next loan may be smaller, and if you often pay your loans late you could be removed from the Nivushe Plus service.

Use Yas and Mixx by Yas services & transactions more often, and make sure you repay your loans on time. The loan amounts you get are decided by your use of Yas services like airtime, data, SMS, bill payments and Mixx by Yas transactions and by looking at whether you repay your loans on time, every time.

If you’ve paid one of your loans late, or if you’re using Mixx by Yas or other Yas services less than you used to. The loan amounts you get are decided by your use of Yas services like airtime, data, SMS, bill payments and Mixx by Yas transactions and by looking at whether you repay your loans on time, every time.

If the message notification you get is that you don’t qualify this means that you need to use Yas and Mixx by Yas services regularly to be qualified in the future and pay the loan on time.
If the message notification is “You have reached your daily loan limit”. Please try after 24 hours for you to enjoy the Nivushe Plus service.

Nivushe Plus is a better version of Tigo Nivushe, they are both managed by Honora Tanzania Mobile Solutions Limited. The main difference is financial service providers i.e with Nivushe, Absa and Jumo were the only providers- while with Nivushe Plus we will have more than one FSP’s which are Azania Bank, Letshego Bank, CRDB Bank and Jumo, therefore we will be able to serve more customers.

This service allows our customers to reverse a wrong transaction sent to another Mixx by Yas number, to another operator number, cashed out wrongly to Wakala, and a wrong bank account.
Also, a Mixx by Yas agent can reverse a Cashin transaction sent wrongly to a customer.

This service allows our Mixx by Yas customer to obtain their LUKU/TUKUZA Token in case they have not received their LUKU/TUKUZA token through SMS or deleted LUKU/TUKUZA token SMS by accident.

Within 12 hours from the time you have performed the wrong transaction.

No, You will be charged 50 Tshs for now.