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Frequently Asked Questions

Find answers to the most commonly asked questions. Whether you’re looking for quick solutions or detailed explanations, our frequently asked questions section has the information you need to guide you through.

You can check balance by dialing *103# for English language and *102# for Swahili language

You can recharge your phone number by self-top up through Mixx by Yas.

You can buy package by dialing *147*00# then select Daily, Weekly or Monthly or you can buy package through Mixx by Yas App.

You can give a gift to a friend by dialing *147*00# select 7 gift a friend then follows instructions

You can transfer Airtime by dialing *101* receiver phone number* amount#

5G is the latest generation of wireless technology that succeeds in 4G (LTE). It aims to provide faster data speeds, lower latency, and improved connectivity for various applications and devices

You can get E-SIM service by visiting our Yas Tanzania shops.

To get lend me service dial *147*00# then select 6 lend me.

To get selfcare service dial *147*00# select 10 to get PUK, internet setting, block your number, restricting SMS, manage on demand or Report on fraud.

To report fraud, send a word FRAUD to 15040

One-minute costs Tsh.30, One SMS Costs Th.8 and 10KB costs Tsh 9.35

This is a service that enables you to make and receive calls, use data and send SMS at a predictable rate and bundles when you cross the world with Yas Tanzania SIM card.

1. On arrival your phone will display all the networks existing in the destination country.
2. If not please, switch off your mobile phone and switch it on upon or restart it.
3. The phone will automatically connect to/ show the network(s).
4. If the phone does not automatically connect to the roaming partner, you can set this manually via the Network Selection option on your phone
5. Ensure you have sufficient airtime/credit balance in your phone. There is no minimum or maximum amount required. This will depend on the network you choose to roam with.

Applicable for postpaid, Hybrid, Prepaid Customers.

In case of assistance or any clarification while roaming customer can Call +255714100100.

1. No need to buy new SIM when travelling out of Tanzania
2. Make calls, use data and send SMS Yas Tanzania SIM card at rate.
3. Explore our roaming rates in our website (www.yas.co.tz) to find out how you can continue using your Yas Tanzania line uninterrupted worldwide.
4. With our negotiated bi-lateral roaming agreements with GSM operators in most of the international destinations, you can be sure that we offer you competitive roaming rates.

Dial 15001# > Select 1 to send money > Select 1 to enter the receiver’s number > Enter the receiver’s number > Enter the amount > Enter PIN to confirm sending.
o Convenience: No need to visit a bank or agent; send money directly from one phone to another. o Affordable: Competitive tariffs compared to other networks. o Straightforward: Money goes directly into the recipient’s Mobile Wallet Account. o Secure: No risk of theft or fraud. o Instant: Money is received instantly once the transaction is confirmed.
Mixx by Yas  offers the most affordable charges for sending money to Mixx by Yas  subscribers or other networks, as detailed on our website.
Receiving money is free.
o Contact Customer Care by dialing 100 for assistance. o For self-reversal: Dial 15001#, select option 6 (Self-Care), choose number 1 (Transaction Reversal), select the transaction to reverse, and input your Mixx by Yas PIN.

This service allows customers to reverse a wrong transaction sent to another Mixx by Yas  or non-Mixx by Yas customer.

All Mixx by Yas Subscribers. Note: Wakalas and corporate customers are restricted from this service.
This service allows Mixx by Yas customers to view their Luku Token if they haven’t received it via SMS or accidentally deleted the SMS.
Within 30 minutes from the time you performed the wrong transaction.
All Mixx by Yas Subscribers. Note: Wakalas and corporate customers are restricted from this service.
No, you will be charged 50 TSh.
Yes, the service is available on both the App and USSD.
Lipa Kwa Simu is a mobile money service that enables businesses to accept digital payments for goods or services through mobile money wallets from all MNOs. It simplifies transactions for both customers and merchants. Customers can access this service from their Mixx by Yas Menu and the Mixx by Yas App. Merchants must be registered to receive payments.
Contact Mixx by Yas for registration details.
LKS Merchants are businesses that accept digital payments, whereas Wakalas/Agents are intermediaries facilitating mobile money services.
Simplifies payment processes, reaches a wider customer base, and integrates with mobile money wallets.
Typically, one line per business.
Refer to Mixx by Yas current transaction limits.
Accordion Content
Yes, depending on available services.
Yes, payments can be made from all networks.
Through the Mixx by Yas App or USSD menu.
Yes, transactions to bank accounts are supported.
Currently, Lipa Kwa Simu services are accessed via Mixx by Yas App and USSD menu.
Motor insurance is an insurance product specifically designed for vehicles, which includes Car, Motorcycle, Bajaj, Bus, Truck, Trailer, Tractor, Excavator with tires, and Forklift.
Motor insurance covers the customer for a period of 1 year from the date insurance was bought.
Apart from the Value Added Tax (VAT), no additional transactional charges are applied when a customer purchases motor insurance.
Dial 15001#, Select Financial Services (7), >> (3) Insurance >> (2) Motor Insurance and then select the insurance company of your choice.
Premium will be paid via Mixx by Yas upon purchase of the policy.
Through the new electronic system for the motor insurance service, the customer will be able to confirm the information about the purchase of their insurance through the TIRAMIS system and will also receive a short message (SMS) confirming their purchase of insurance through the insurer they chose.
Yas only offers loans to selected customers who actively use services like airtime, data, SMS, bill payments, and Mixx by Yas transactions. You will get an SMS when you qualify. For those who are not qualified to get a loan, for them to qualify in the future, they will need to use more Yas and Mixx by Yas services & transactions.
Mixx by Yas only offers loans to selected customers who actively use services like airtime, data, SMS, bill payments, and Mixx by Yas transactions. You will get an SMS when you qualify. For those who are not qualified to get a loan, for them to qualify in the future, they will need to use more Yas and Mixx by Yas services & transactions.
Dial 15001#, select 7 for Financial Services, then select Loans, then Nivushe Plus on your Yas SIM card, or through the Mixx by Yas App, select Financial Services, select Loans, then select Nivushe Plus for you to request a loan. You will need to accept loan Terms & Conditions prior to taking a loan with the specified payment period, and enter the amount of money you want to take as a loan within your loan limit, and then enter your PIN to complete the transaction. If you get a message that says you don’t qualify, you will need to use more Yas and Mixx by Yas services & transactions.
Nivushe Plus offers loans from a minimum of Tsh 1,000. How much you can get depends on how you use your Mixx by Yas account and how you use other Yas services like airtime, data, and SMS. Each customer is granted their own limit according to their score.
You can get loans for 7–90 days. The payment will be taken out of your Mixx by Yas account at the end of the term you choose.
The fee is different for each customer and each loan. Fees range between 9.2% to 25%. You will be shown how much your fee will be before you take the loan. Customers with good habits (like paying and transferring with their Mixx by Yas account and always repaying their loan on time) get lower fees.
You can take two loans at a time, but once you’ve paid your loan, you can qualify for another loan immediately. Your next loan could be bigger if you pay on time and use your Mixx by Yas account together with other Yas services like airtime, data, and SMS.
Dial 15001#, select 7 for Financial Services, Loans, Nivushe Plus, and then select 3 for “Outstanding Loan balance,” or through the Mixx by Yas App, select Financial Services, select Loans, select Nivushe Plus, then select “Outstanding Loan balance.”
To repay your Nivushe Plus, make sure you have enough money in your Mixx by Yas account on the day your loan is due, and Nivushe Plus will initiate an auto strike from your Mixx by Yas wallet. If you prefer to pay early or late, dial 15001# and select 7 for Financial Services, select Loans, then Nivushe Plus, then 2 for “Repay Loan,” or you can use the Mixx by Yas App, select Financial Services, select Loans, then Nivushe Plus, then select “Repay Loan.” You can then choose whether you want to pay the whole loan or only part of the loan and enter your PIN to confirm.
For early payment, dial 15001#, select 7 for Financial Services, and select Loans, Nivushe Plus, and select 2 for “Repay Loan,” or through the Mixx by Yas App, select Financial Services, select Loans, select Nivushe Plus, then select “Repay Loan.” You can then choose whether you want to pay the whole loan or only part of the loan and enter your PIN to confirm.
If you do not pay your loan on the due date, you will have to pay a penalty fee of up to 7%-10% of the outstanding balance. You will get an SMS to remind you to pay before the due date. If you pay late, your next loan may be smaller, and if you often pay your loans late, you could be removed from the Nivushe Plus service.
It’s always better to pay at least part of the loan when you can because this will keep your Late Payment fee smaller.
Use Yas and Mixx by Yas services & transactions more often, and make sure you repay your loans on time. The loan amounts you get are decided by your use of Yas services like airtime, data, SMS, bill payments, and Mixx by Yas transactions and by looking at whether you repay your loans on time, every time.
If you’ve paid one of your loans late, or if you’re using Mixx by Yas or other Yas services less than you used to. The loan amounts you get are decided by your use of Yas services like airtime, data, SMS, bill payments, and Mixx by Yas transactions and by looking at whether you repay your loans on time, every time.
If the message notification you get is that you don’t qualify, this means that you need to use Yas and Mixx by Yas services regularly to be qualified in the future and pay the loan on time. If the message notification is “you have reached your daily loan limit,” please try after 24 hours for you to enjoy the Nivushe Plus service.
Nivushe Plus is a better version of Yas Nivushe, they are both managed by Yas. The main difference is the financial services provider, i.e., with Nivushe, Absa and Jumo were the only providers, while with Nivushe Plus, we will have more than one FSP’s which are Azania Bank, Letshego Bank, CRDB Bank, and Jumo, therefore we will be able to serve more customers.
Dial 15001# > Select 2 Airtime & Packages > Select 1 Buy Airtime or 2 Packages > Select if it’s for your number/enter number/select contact > Enter amount > Enter PIN to confirm. OR Go to Mixx by Yas App > Click Yas Mobile Shop and select Top Up.
The M2M solution enables your connected devices to communicate with each other via the mobile network. This is ideal for remote management of your equipment, such as IoT sensors, ensuring secure and real-time data transmission.
The minimum airtime purchase is TSh100, and the maximum is TSh50,000.
There is no cost when you purchase airtime through Mixx by Yas.
Customers may confirm their airtime balance by dialing 102# or 10200# or by checking through Mixx by Yas App.
Airtime Purchase transactions will not be reversed once completed successfully.
It is instant. No delays.
o Convenience: Digital transaction, no need to visit physical stores. o Affordable: Purchase airtime for as low as TSh100. o Multi-usage: Airtime can be used for all net, SMS, VAS, Data, and ILD. o Secure: No risk when purchasing through Mixx by Yas. o Instant: Recipient receives airtime instantly upon transaction confirmation.

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Pack available for France

  • 4 min at TZS 5000 (valid 7 days)
  • 15 min at TZS 13000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Central & East Africa (DRC, Burundi, Somalia, Uganda)

  • 3 min at TZS 5000 (valid 24h)
  • 6 min at TZS 10000 (valid 7 days)
  • 10 min at TZS 15000 (valid 30 days)
  • 15 min at TZS 22000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for UK, Germany, Ireland, Norway, Turkey

  • 5 min at TZS 5000 (valid 24h)
  • 12 min at TZS 10000 (valid 24h)
  • 24 min at TZS 20000 (valid 7 days)
  • Dial *148*00# to subscribe
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Pack available for SA, Mozambique, Angola, Botswana

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Zambia, Malawi, Zimbabwe

  • 3 min at TZS 3000 (valid 24h)
  • 6 min at TZS 6000 (valid 7 days)
  • 10 min at TZS 10000 (valid 30 days)
  • 15 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Ghana and Nigeria

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Ivory coast, Cameroon, Senegal

  • 3 min at TZS 5000 (valid 24h)
  • 6 min at TZS 10000 (valid 7 days)
  • 10 min at TZS 15000 (valid 30 days)
  • 15 min at TZS 22000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 5000 (valid 7 days)
  • 18 min at TZS 10000 (valid 30 days)
  • 38 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Egypt

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for India, China, Hong Kong, USA, Canada

  • 10 min at TZS 1000 (valid 24h)
  • 40 min at TZS 3000 (valid 24h)
  • 80 min at TZS 5000 (valid 7 days)
  • 180 min at TZS 10000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Kenya, Rwanda, Ethiopia, Sudan

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 29000 (valid 30 days)
  • Dial *148*00# to subscribe
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Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, Yas will deduct the daily fee amount from your Mixx by Yas account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Mixx by Yas.
    • If payment is not made in time, the expected repayment will be deducted from your Mix by Yas account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Mix by Yas App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Mix by Yas app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.
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